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Clerk II-Dispatcher

Please see Special Instructions for more details.

* This position has an alternating weekly schedule. Tentative Schedule is: Week 1 Saturday & Sunday off Monday & Tuesday 12 mid to 8 am Wednesday, Thursday & Friday off Week 2 Saturday & Sunday 8 am to 4 pm Monday, Tuesday, & Wednesday off Thursday & Friday 4 pm to 12 midnight Week 3 Saturday 4 pm to 12 midnight Sunday off Monday & Tuesday 12 midnight to 8 am Wednesday, Thursday, & Friday off Week 4 Saturday & Sunday 8 am to 4 pm Monday, Tuesday, Wednesday & Thursday off Friday 4 pm to 12 midnight * Applicants must provide the name, phone number, and email address for three professional preferences. * Must be willing to work various hours, split shifts, weekends and holidays. Hours of operation is 24 hours a day 7 days a week.

Posting Details

Position Details

Posting Number S0397
Position Title Clerk II-Dispatcher
Department Public Safety
Bargaining Unit AFSCME
Position Type Staff
Full-time/ Part-time Part-time
If Part-time, specify percentage

.50

Temporary/ Permanent Permanent
FLSA Non-Exempt
Salary $14.91 an hour in accordance with the AFSCME CBA
Work Hours Other
Work Schedule Other Work Schedule
Anticipated Start Date 05/26/2018
Anticipated End Date None

Position Summary Information

Job Description Summary

Performs a full range of police and emergency management communications work. Work involves serving as the primary contact for department officers and local, state, and federal law enforcement agencies requesting assistance and information.
Includes moderately complex clerical work involving the processing of documents in a variety of functions. It requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to various emergency situations.

Essential Duties
  • Provides communication interface between department officers and other law enforcement agency officials and serves as the communications link during disasters, civil disturbances, and other serious incidents using the telephone, computer networks, and radio systems.
  • Coordinates various communications functions, including research, intelligence information data gathering, verification, and strategic contact with other law enforcement agencies, in support of agency programs and objectives.
  • Maintains close contact with field officer/officers and communicates with department members, other law enforcement and criminal justice agencies, emergency service providers, and the general public to obtain and disseminate information in a timely accurate manner.
  • Monitors surveillance and fire alarm equipment.
  • Provides emergency assistance in incidents posing threats to the safety and wellbeing of law enforcement officers, the University community or general public while exercising sound judgment and resourcefulness.
  • Ability to perform within prescribed office procedures, maintain harmonious working relationships, and function according to standard work practices and conduct;
  • Ability to organize materials based on uniformity of content or other conditions;
  • Ability to file and retrieve materials by matching the item category with the appropriate file heading;
  • Ability to maintain accurate and detailed information on officer logs receive and respond to on-campus emergency and non-emergency; receive and respond to non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone and radio systems.
  • Process and evaluate information received, prioritizes calls and dispatch required units and/or agencies.
  • Utilize technology such as computers, radio systems, telephones, fax machines, and other communication equipment.
  • Access and enter sensitive data in Crime Reporting database as necessary for investigative purposes.
  • Maintain appropriate security and confidentiality of department and University information.
  • Work flexible hours including evenings, weekends, holidays and possibly split shifts.
  • Employees in this classification are designated as essential employees in accordance with Commonwealth Management Directive 530.17. As such, they are required to work.
Specific Duties
  • Receives and answers inquiries from the general public regarding laws, department policies and procedures, missing persons, and weather and road information.
  • Receive a variety of documents and fees directly from the public and review and organize for further processing;
  • Perform receptionist duties by greeting visitors, directing individuals to proper office and/or campus locations, and screening and routing telephone calls;
  • Perform related work as required and/or assigned by supervisor.
Minimum Qualifications (Required Knowledge, Skills and Abilities)

Six months as a Clerk 1 and educational development to the level of the eighth grade; OR
Completion of a high school business curriculum;
OR
Any equivalent experience and/or training which provided the required knowledge and abilities.

Preferred Qualifications

Perform a variety of complex work with speed and accuracy; remain calm under emergency situations; experience with Cardinal TicketTrak and CODY Crime Reporting databases; preference law enforcement experience; ability to work independently and/or as part of a team. Excellent listening and communication skills. Ability to communicate clearly and concisely, both orally and in writing.

Physical Demands

Posting Detail Information

Open Date 04/12/2018
Close Date 04/26/2018
Special Instructions to Applicants
  • This position has an alternating weekly schedule.
    Tentative Schedule is:

Week 1
Saturday & Sunday off
Monday & Tuesday 12 mid to 8 am
Wednesday, Thursday & Friday off
Week 2
Saturday & Sunday 8 am to 4 pm
Monday, Tuesday, & Wednesday off
Thursday & Friday 4 pm to 12 midnight
Week 3
Saturday 4 pm to 12 midnight
Sunday off
Monday & Tuesday 12 midnight to 8 am
Wednesday, Thursday, & Friday off
Week 4
Saturday & Sunday 8 am to 4 pm
Monday, Tuesday, Wednesday & Thursday off
Friday 4 pm to 12 midnight

  • Applicants must provide the name, phone number, and email address for three professional preferences.
  • Must be willing to work various hours, split shifts, weekends and holidays. Hours of operation is 24 hours a day 7 days a week.
Background Clearances

In accordance with Act 153 of 2014 (HB 435), appointment is contingent upon completion of a satisfactory background investigation which includes, but is not limited to, Act 34, Pennsylvania Criminal Record Clearance; Act 151, Child Abuse Clearance; and Act 114, Federal Bureau of Investigations (FBI) Criminal Background Checks.

Appointment is provisional for a single 90 day period provided the “Arrest/Conviction Report and Certification Form” and verification of your application for the three background checks are returned to Deana Hill, Associate VP for Human Resources.

Diversity Statement

Lock Haven University is profoundly dedicated to cultural diversity and supports the integration of diverse and international perspectives within the working and learning environment. LHU is an equal opportunity/affirmative action employer and encourages applications from people of color, women, veterans, and persons with disabilities. To learn more about diversity at LHU and in our community, visit our website at http://lockhaven.edu/hr/socialequity.html

About LHU

A career at Lock Haven University (LHU) is a distinctly unique and exciting opportunity. We encourage and support diversity and international perspectives within the working and learning environment. LHU is located in central Pennsylvania along the Susquehanna River and the picturesque Bald Eagle Mountains. LHU is one of fourteen universities in the Pennsylvania State System of Higher Education (PASSHE).

Quick Link http://jobs.lhup.edu/postings/4092
Annual Security Report (Clery Act)

The Lock Haven University’s Annual Security Report and Fire Safety Report are now available on-line or in paper form by request. Federal law requires these reports to contain policy statements, crime and fire safety statistics for the university. The policy statements address the university’s policies, procedures, and programs concerning safety and security, i.e. policies for responding to emergency situations, fire safety procedures and statistics, and sexual offenses, etc. Three years’ worth of statistics is included for certain types of crimes that were reported to have occurred on campus, in on-campus buildings, or off-campus sites property owned or controlled by the university and on public property within, or immediately adjacent to the campus. The Security and Fire Report is available online at:

http://lockhaven.edu/publicsafety/

You may also request a paper copy from the Public Safety Office located in the Glennon Infirmary building or by calling 570-484-2278.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained? (DEFINED)
    • High School Degree/GED
    • Associates degree
    • Bachelors Degree
    • Masters Degree
    • ABD
    • D. Ed.
    • Ph. D
  2. * Are you able to work nights, weekends and/or holidays?
    • Yes
    • No
  3. * Please list the types of computer software you are experienced in?

    (Open Ended Question)

  4. * Please list any prior law enforcement experience.

    (Open Ended Question)

  5. * Do you have experience using the Cardinal TicketTrak parking database?
    • Yes
    • No
  6. * Do you have experience using CODY desktop and Express crime reporting program?
    • Yes
    • No
  7. * Do you have valid Pennsylvania Driver's License?
    • Yes
    • No
  8. * If you do not already have a valid PA driver's license is there anything preventing you from receiving one prior to the start of employment?
    • Yes
    • No
    • Not applicable-already possess a PA driver's license
  9. * Can you perform the essential duties of this position with or without accommodations?
    • Yes
    • No
  10. * Please indicate where you heard about this employment opportunity.
    • Local Newspaper (The Express, Sun Gazette, CDT)
    • HigherEdJobs.com
    • The Chronicle (print/online)
    • Diverse Issues in Higher Education
    • The Hispanic Outlook
    • Professional journal
    • Electronic list serve
    • Personal Referral
    • LHU Website
    • CareerLink Office
    • HERC website (NJ/PA/DE)
    • Inside Higher Ed
    • Other

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents